PRIVACY POLICY

Checkout and order information: When you place an order we collect your name, email address, shipping address, and phone number as needed to fulfill your order. Payment card details are processed directly by Stripe and are never stored on our servers.

Contact form submissions: When you use our contact form we collect the name, email address, and message you provide to respond to your inquiry.

Ambassador applications: When you apply to our ambassador program we collect the contact and social-media information included in your application.

Email subscriptions: If you choose to subscribe to updates, we collect your email address. Subscription is voluntary and you may unsubscribe at any time.

Analytics and cookies: We may collect anonymous usage data (pages visited, device type, browser) through cookies and analytics tools to improve site performance. We do not use this data to identify you personally.

• To process and fulfill your orders
• To send order confirmation and shipping notifications
• To respond to customer support requests
• To communicate product updates or offers when you have opted in
• To improve website performance and customer experience
• To comply with legal obligations

We accept payment through multiple third-party processors. Each processor operates under its own privacy policy and security standards.

• Stripe — processes credit and debit card payments, Google Pay, and Apple Pay. Card data is transmitted directly to Stripe and is not stored by Grind N Shine. See Stripe's Privacy Policy.
• PayPal — processes PayPal wallet payments. See PayPal's Privacy Policy.
• Klarna — offers buy-now-pay-later options. See Klarna's Privacy Policy.
• Cash App — manual peer-to-peer payments processed through Cash App by Block, Inc. Order payment information is confirmed manually by our team. We do not receive or store your Cash App credentials. See Cash App's Privacy Policy.

We use selected third-party services to operate our website. These providers have access to information only as necessary to perform their functions.

• Vercel — website hosting and deployment
• Stripe — payment processing
• UPS — shipping carrier; your name and shipping address are shared with UPS to deliver your order
• Resend — transactional email delivery (order confirmations)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Our website may collect anonymous browsing data including page views, session duration, and device information. This data is used solely to understand how visitors interact with our site and to improve user experience.

We do not forward personal information (name, email, phone, address, or payment data) to any analytics destination.

You may disable cookies in your browser settings. Disabling cookies will not prevent you from making purchases but may affect certain website features.

We retain order information as long as necessary to fulfill our business and legal obligations, including processing returns, resolving disputes, and complying with applicable law.

Email addresses collected for marketing communications are retained until you unsubscribe or request deletion.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information, subject to our legal obligations
• Opt out of marketing communications at any time
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at customersupport@grindnshineoils.com.