RETURNS & EXCHANGES
Your satisfaction is important to us.
30-Day Returns
Unopened and unused products returnable within 30 days. Opened products are final sale for hygiene reasons.
3-Day Window
Damaged, defective, missing, or incorrect items must be reported within 3 days of delivery.
Approved Claims
May receive a replacement, exchange, store credit, or refund depending on the circumstances.
Unopened and unused products may be returned within 30 days of delivery.
For hygiene and safety reasons, opened or used grooming products are final sale unless they arrived damaged, defective, or incorrect.
Damaged, defective, missing, or incorrect items must be reported within 3 days of delivery. Approved claims may receive a replacement, exchange, store credit, or refund depending on the circumstances.
Customers must contact customer support before returning any product.
Thank you for respecting our policy and supporting a small, purpose-driven brand.
Contact Us Promptly
If your product arrives damaged, defective, missing, or incorrect, please email us at customersupport@grindnshineoils.com within 3 days of delivery.
Provide Photo Evidence
Include clear photos of the damaged item and its original packaging in your email. This helps us assess the issue and process your request efficiently.
Resolution
Upon review and approval, we may issue a replacement, exchange, store credit, or refund depending on the circumstances. We will guide you through the next steps.
Questions about our policy?
Our customer service team is here to help clarify any concerns you may have.
Contact Support