RETURNS & EXCHANGES
Your satisfaction is important to us.
Final Sales
Due to hygiene, all opened sales are final.
3-Day Window
For damaged/defective items only.
Replacements
Issued for approved damaged items.
Due to the handcrafted and hygienic nature of beard oil, all sales are final for opened or used products. If a product is altered or used, a refund will not be issued.
For unopened and unaltered products, we offer a refund of **85-90%** of the purchase price, reflecting a restocking fee, within 3 days of delivery.
If your product arrives damaged or defective, please contact us within 3 days of delivery with a photo of the item and packaging. If approved, a replacement or store credit may be issued at our discretion.
Grind N Shine is not responsible for dissatisfaction caused by allergies, improper use, or expectations beyond what is listed in the product description.
Thank you for respecting our policy and supporting a small, purpose-driven brand.
Contact Us Promptly
If your product arrives damaged or defective, please email us at customersupport@brianandshineoils.com within 3 days of delivery.
Provide Photo Evidence
Include clear photos of the damaged item and its original packaging in your email. This helps us assess the issue and process your request efficiently.
Resolution
Upon review and approval, we may issue a replacement product or store credit at our discretion. We will guide you through the next steps.
Questions about our policy?
Our customer service team is here to help clarify any concerns you may have.
Contact Support